Return & Refund Policy

Last Updated: [02-07-2026]

At Kroyzo, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Products may be returned or exchanged if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product is significantly different from the description.

To be eligible for a return:

  • The request must be made within 24 hours of receiving the product.
  • The product must be unused and in its original packaging.
  • The product must include all accessories, manuals, and tags.

Non-Returnable Items

The following items cannot be returned:

  • Used products
  • Products damaged by customer misuse
  • Personalized or customized products
  • Digital products and downloadable items
  • Products without original packaging

Return Process

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and product photos (if applicable).
  3. Our team will review your request.
  4. If approved, instructions for return or replacement will be provided.

Refund Process

Once your returned product is received and inspected:

  • Approved refunds will be processed within 3-7 business days.
  • Refunds will be issued through the original payment method whenever possible.

Exchange Policy

If the product is defective, damaged, or incorrect, we may offer:

  • Product replacement
  • Exchange for another item
  • Full refund, depending on product availability

Shipping Charges

  • If the return is due to our mistake, we will bear the return shipping cost.
  • If the return is due to customer preference or incorrect ordering, shipping charges may not be refundable.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests may not be accepted.

Contact Us

For any return, refund, or exchange requests, please contact our customer support team through our Contact Us page or customer service channels.